Privacy Policy

1. Introduction

This document sets out the privacy policy of Six Gold Stars Pty Ltd ABN 46 661 981 479 trading as Cube Fitness, referred to in this privacy policy as “we”, “us”, or “our”.

The Privacy Act 1988 (Cth) requires entities bound by the Australian Privacy Principles to have a privacy policy. We take our privacy obligations seriously and this privacy policy explains how we collect, store, maintain, use and disclose personal information.

By providing personal information to us, you acknowledge that it will be handled in accordance with this privacy policy. Where consent is required by law for the collection, use or disclosure of sensitive information, we will seek that consent as appropriate.

We may change this privacy policy from time to time by posting an updated copy on our website. We encourage you to check our website regularly to ensure that you are aware of our current privacy policy.

2. Types of Personal Information We Collect

The personal information we collect may include:

• Name
• Mailing or street address
• Email address
• Social media information
• Telephone number and other contact details
• Age and date of birth
• Credit card or other payment information
• Sensitive information, including health information
• Information about your business or personal circumstances
• Information connected with surveys, questionnaires and promotions
• Device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information
• Information about third parties
• Any other information provided by you to us via our website, online presence or otherwise

3. How Personal Information Is Collected

We collect personal information in a lawful and fair way. We collect personal information where you have consented to it, where it is reasonably necessary for us to provide our services, or otherwise in accordance with the law.

How we collect information from you

We may collect personal information where you:

• Contact us through our website
• Receive goods or services from us
• Enter into a membership agreement with us
• Enter premises monitored by CCTV surveillance
• Submit online enquiry forms
• Communicate with us via email, telephone, SMS, social applications or otherwise
• Interact with our website, services, content or advertising
• Participate in Exercise Physiology, Dietitian, body composition or other wellness services
• Participate in Cube Stronger or another structured programme
• Use Fitness Passport in connection with your Cube membership
• Invest in or enquire about a potential purchase in our business

How we collect information from third parties

Where possible, we collect personal information directly from you. However, there may be occasions where we collect personal information, including sensitive information, about you from someone else, such as a health care provider, referring practitioner, parent or legal guardian, health insurer or service provider involved in delivering services to you.

Information provided on behalf of someone else

If you provide personal or sensitive information on behalf of someone else, you must have that person’s authority or consent. If the person is under 18, you must be their parent or legal guardian, or otherwise have appropriate authority to provide the information.

Information about children and young people

We provide certain memberships, classes and services to children and young people. Where appropriate, we may require consent from a parent or legal guardian before collecting sensitive information or providing particular services.

We take reasonable steps to ensure that personal information relating to children and young people is collected, used, accessed and disclosed only for purposes connected with the relevant membership, service, safety requirements or as otherwise permitted or required by law.

Cookies and analytics

Our website uses cookies, analytics tools and similar technologies to improve website performance, understand visitor behaviour and support marketing activities.

We also use third-party platforms to provide online and member services, including GymMaster for memberships and class management and Cliniko for Exercise Physiology, Dietitian, Cube Stronger and related appointment bookings.

When you use embedded booking pages or other integrated services, those providers may collect technical information such as your IP address, browser type, device information, pages visited, booking interactions and session information necessary to provide their services securely.

We may also use Google Analytics, Meta Pixel and similar technologies to understand website usage, measure marketing performance and improve your experience. You can manage cookies through your browser settings and, where applicable, through our cookie consent preferences.

4. Use of Your Personal Information

We collect and use personal information for the following primary purposes:

• To provide goods, services or information to you
• For record keeping and administrative purposes
• To provide information to contractors, employees, consultants, agents or third parties for the purpose of providing goods or services
• To improve and optimise our services and customer experience
• To comply with legal obligations, resolve disputes or enforce agreements
• To send administrative messages, reminders, notices, updates, security alerts and other requested information
• To consider employment applications
• To manage memberships, classes and online bookings
• To provide Exercise Physiology, Dietitian, body composition and other wellness services
• To administer Cube Stronger programmes and participant consultations
• To process or assist with Medicare, private health insurance, rebates, claims and related payment arrangements where applicable
• To administer Fitness Passport participation and associated Cube membership access
• To personalise website content and improve online user experience
• To measure website performance and marketing effectiveness

We may also use your personal information for secondary purposes closely related to the primary purpose, where permitted by law, where necessary to lessen or prevent a serious threat to health or safety, or where we receive your consent.

5. How We Disclose Your Personal Information

We respect your privacy and take reasonable steps to keep your personal information confidential and protected. We may disclose personal information to:

• Other health care providers we refer you to or receive referrals from
• Medicare, private health insurers, health claiming providers and payment service providers where required to process claims, rebates or payments
• Professional advisers such as lawyers, accountants and auditors
• Related entities
• Third parties you have consented to disclosure to
• Contractors required to provide our goods and services, such as cloud service providers, IT professionals, marketing agencies and debt collection agencies
• Technology and service providers including GymMaster, Cliniko, Fitness Passport, health claiming and payment providers, website hosting, analytics and cloud service providers

Some of these providers process information on our behalf to deliver membership management, class access, appointment booking, payment and claiming services, analytics and website functionality.

We will not otherwise disclose personal information unless you consent, it is needed in an emergency or investigation, required by law, needed to lessen or prevent a serious threat to health or safety, necessary for a legal claim, or otherwise authorised or required by law.

6. Storage of Your Personal Information

We take reasonable steps to understand where personal information is stored and processed by the service providers we use. Depending on the systems and providers involved, personal information may be stored or processed in Australia or overseas.

Some cloud service providers may operate overseas infrastructure, disaster recovery systems or support services, and personnel located overseas may in some circumstances access personal information in connection with providing those services.

We may use Google Analytics and other technology providers that process information across multiple countries. Social media providers and their partners may also collect and hold personal information overseas when you communicate with us through social media or interact with our advertising.

Third-party providers we use, including website analytics, booking, membership management, claiming, payment and cloud infrastructure providers, may store or process information outside Australia in accordance with their own privacy policies and applicable laws.

7. Sensitive Information

We may collect sensitive information during the course of providing health, fitness and wellness services. We only collect this information where permitted by law, including where you have provided appropriate consent or where it is supplied by an authorised referring health care provider.

Sensitive information may include:

• Health information, medical history and health reports
• Letters from health care providers
• Referral information and referral letters
• Medicare numbers, healthcare identifiers, private health insurance membership information, concession card details and other entitlement or claiming information
• Information relating to medications or treatment that may be relevant to the service being provided
• Body composition measurements and related assessment information
• Other sensitive information provided by you or an authorised third party

Body composition information

Health and body composition information may be collected through assessments and body composition scanning services provided at Cube Fitness, including InBody scans.

This information may include measurements relating to body composition and other health or fitness indicators. Where appropriate, it may be used by practitioners or staff involved in providing the relevant service to support assessment, programme delivery, exercise or nutrition planning and progress monitoring.

Sensitive information will only be used or disclosed for purposes connected with providing the relevant service, complying with legal obligations, managing health or safety requirements, processing authorised claims or rebates, or as otherwise permitted or required by law.

If you wish to withdraw consent to our collection, use or disclosure of sensitive information, please contact us using the details below. Withdrawal of consent may affect our ability to provide certain services where that information is reasonably necessary for safe or appropriate service delivery.

8. Marketing

We may send information about memberships, classes, wellness services, Cube Stronger, promotions, events and other products or services that may be relevant to you.

Marketing may be delivered via email, SMS, social media, telephone or other electronic communications in accordance with applicable law, including the Spam Act 2003 (Cth).

We may also use website analytics and advertising technologies, including Meta Pixel and Google Analytics, to better understand the effectiveness of our advertising and improve future campaigns.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

9. Security

We take reasonable steps to ensure personal information is protected from misuse, interference, loss and unauthorised access, modification or disclosure.

Our systems may use password protection, access controls and other administrative and technical safeguards appropriate to the information being handled. However, no method of electronic storage, transmission or processing can be guaranteed to be completely secure.

10. Links

Our website may contain links to third-party websites and online services. Those links are provided for convenience and may not remain current. We are not responsible for the privacy practices of third parties and recommend reviewing their privacy policies before using their services or providing personal information to them.

11. Accessing or Correcting Personal Information

If you wish to request access to personal information we hold about you, please contact us with your name and contact details. We may need to verify your identity before providing information. If we cannot provide access to all personal information requested, we will explain why where required.

If you believe personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it where appropriate.

12. Automated Technologies

Our website may use automated technologies including cookies, analytics services and advertising platforms to improve website functionality, understand visitor behaviour and measure the effectiveness of our services and marketing.

Information collected through these technologies may include device, browser, network, page-view, interaction and session information. Where applicable, their use is subject to your cookie consent preferences and the privacy practices of the relevant technology provider.

13. Complaints

If you wish to complain about how we handle your personal information, please contact us with your name, contact details and information about your concern. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to raise your concern with the Office of the Australian Information Commissioner or another relevant regulator.

14. Contact Us

For further information about our privacy policy or practices, to access or correct your personal information, withdraw consent where applicable, or make a complaint, please contact us via our website at www.cubefitness.com.au or by emailing hornsby@cubefitness.com.au.